The ShipStation Community Forums are available for all ShipStation users to discuss all things ShipStation! While you don't need to be signed into ShipStation to view our Knowledge Base, since the Community Forum is intended specifically for users, in order to view and post to the Community Forums you must first be signed into your ShipStation account.
Once signed in, you'll be able to access the Community Forums topics and posts on the Community Forum page.
Note: The previous ShipStation forum (forums.shipstation.com) is being retired as of November 1st, 2017. The new Community Forums page is directly integrated into the ShipStation help center, making getting help even easier! We can even create a support ticket for any issue discussed on the Community Forum that requires official ShipStation support or troubleshooting!
You can contribute to a topic by clicking New Post, then selecting the topic from the drop down in the new post form.
To comment on an existing post, simply add a comment to the post.
All posts and comments are subject to approval by our Community Forum moderators. Any official comment from one of our moderators will be marked "Official Comment" in the comments section.
You can follow topics and posts if you want to be alerted to any new posts in the topic or comments on a specific post, and you can vote on posts to let other users know whether you found the post useful or not.
Additionally, when you search the Knowledge Base and you are signed in to your ShipStation account, both Knowledge Base articles and Community Post topics will show in the results page.
Current Community Forum Topics
The ShipStation App: This topic is for all discussions relating to using ShipStation - things like feature questions, how-to's, and problem solving ideas.
Custom Templates: Customizing email and packing slip templates can sometimes be a chore, especially if you don't know a lot about HTML. We highly encourage users to share the templates they've created so other users can try them out! A text file repository link will be included soon to allow users to upload and download sample template files.
Strategies & Workflows: This topic is for discussing pro-tips for using automation rules, or other shipping workflow related conversations. Everyone's business has different needs, and if you are a veteran in eCommerce, you probably have some wisdom the newcomers could benefit from!
The Wide World of Integrations: ShipStation integrates with over 100 partners, and while generally they all function similarly, they each have their own unique features or limitations. Want to know how to configure Magento to send over specific attributes? This is the place to talk about it!
ShipStation API: This is the place to discuss all thing related to the ShipStation Open API! Do you use our API to connect a custom built selling channel, or to track inventory with one of our Inventory partners? This is the place to talk about it!
User Stories: Tell us about your business or your background! What do you sell? Where do you sell it? What have you learned in your journey as an eCommerce retailer? Tell your stories here!