As an eCommerce seller, you probably have preferences on how you ship or handle certain products (maybe even all of your products). Product Defaults allow you to set those preferences on your product records in advance so they apply to orders when they import, which saves you the time of setting these options manually.
Some of the preferences you can set in Product Defaults include:
The defaults can override or supplement product information sent over by your selling channels, and work in conjunction with other types of automation you use in ShipStation.
Here's an example:
Let's say that you sell kitchen supplies and you want to add insurance to orders whenever anyone orders wine glasses. Use product defaults to add a custom tag to orders containing that product, and then use an automation rule to add insurance whenever the Fragile tag is detected on an order.
Using Product Defaults
Go to the Products tab.
Then, select a product that you want to configure.
Double-click on the product record (or single-click on the SKU) to bring up the Product Detail pop-up window.
In this example, the product has:
- A custom image URL
- A Reporting Category
- A UPC code
- An order tag
- The option to be returned using the Branded Returns Portal (this is checked by default)
The Shipping tab allows you to:
- Assign a Preset Group
- Assign domestic and international shipping methods
- Assign the product a weight and dimensions
- Assign the warehouse location and fulfillment SKU
These preferences will be assigned to orders when they import from the selling channel so the orders are ready to ship immediately.
Things to note:
- The service, package type, confirmation, and dimensions will apply automatically to orders if the order contains ONLY this product. ShipStation cannot apply these settings to orders when the order contains multiple products.
- If you are using FBA, pay close attention to the fulfillment SKU field. This will be essential for linking your products to products in your FBA account.
Information in the Customs tab will be used to create Customs Declarations for international orders containing this product. You can set:
- Customs description
- Declared value
- Harmonization code
- Origin Country
Use Store Aliases if you have a different SKU for the same product in multiple selling channels. An alias lets ShipStation know when a SKU from one selling channel is the same product as another SKU. The alias will report as the same product as the main SKU and will share these product settings, going forward.
Once you have configured the defaults for this product, be sure to Save Changes.
From now on, any orders that import will have its product defaults assigned automatically. Please note that product defaults are designed to work in conjunction with filters, tags, and automation rules, so be aware of their priority levels.
*If you have orders that have already imported, and you'd like your new settings to apply to them, make sure that you choose to "Apply changes to open orders" before saving changes.
**If you see an Awaiting Shipment order that hasn't updated properly, simply select that order and open the Order Details. Click on the Product SKU. This will open the Product Detail window again. Here, just click Save Changes to resubmit the product defaults and apply them to the order.
To update your product defaults in bulk, you can export your products, edit the CSV, and import the new product CSV to override previously created defaults or products with no defaults at all.