ShipStation automatically submits your customs forms electronically for UPS* (via Electronic Data Interchange, or EDI), or DHL Express (Paperless Trade, or PLT).
*UPS users must apply to UPS directly for this service, and once enabled on the UPS side, it will be enabled on the ShipStation side. To apply online, go to the UPS Paperless Invoice Enrollment page and click on the option to enroll in the paperless invoice.
The ETD and PLT features are enabled by default for DHL users shipping through ShipStation. Though, be mindful that certain restrictions may apply based on destination.
Electronic form submission then happens when you create the shipments for any orders that 1) require a customs form, and 2) are being sent via either of these carriers.
When you print your UPS labels, there will be EDI printed on them signifying that you've electronically submitted your customs forms.
NOTE: If you see INV instead of EDI then that means the customs information will not be transmitted electronically.
If this happens, you will need to print your customs forms from ShipStation to include with the shipment. In this case, it is possible EDI is not enabled on your UPS account. For instructions on printing your UPS customs forms, see the help article Where Can I Find My Customs Forms?
If you wish to have this transmitted electronically, reach out to UPS to see what is needed to set this up.
DHL Express also transmits Customs Declarations electronically by default for all connected accounts depending on the destination country (for a list, click here.)
If the country being shipped to supports Paperless Trade, then you don't need to print out the customs form.
If paperless Trade is supported for a shipment, the label will look like this with a C-PLT*
*If PLT is not supported, PLT will not be present
If the label does not display PLT, you will need to print your customs forms. For instructions on printing your DHL Express customs forms, see the help article Where can I find my customs forms?