When you create a label for an order, or mark an order as shipped, ShipStation sends the following information to your selling channel(s) for each order:
- Shipment details:
- Tracking number
- Carrier name
- Service type
- Required credentials so the selling channel will accept the information
A few things to keep in mind about ShipStation's communication with your selling channels:
- You can delay this marketplace notification based on certain criteria if that makes sense for your business process.
- When using the Mark as Shipped option, you can select whether or not ShipStation notifies your selling channel. If you do select the option Notify Marketplace, ShipStation will send the same information listed above.
- The only information ShipStation communicates back to your selling channel are the items mentioned above. No ShipStation account level information, like your username, billing address, or any other identifying information, is sent from ShipStation to your selling channels.
- Other changes to orders in ShipStation do not get sent back to your selling channel. For example, when you cancel an order, put it on hold, or add notes to an order in ShipStation, ShipStation does not send that change back to the selling channel.*
*Since ShipStation has so many features, this may come as a surprise -- especially to new ShipStation users. This is because many functions (canceling orders, modifying internal order notes, determining the shipping services available during your store's checkout process, etc) are best handled directly within your selling channel. Consider your selling channel the place of record for your orders. ShipStation is meant to mirror your selling channel, then alert the selling channel when an order has been shipped.