Within ShipStation, you can create return labels for couriers that support it. Currently, these include:
- UPS domestic shipments
- Royal Mail Tracked24 and Tracked48 services
- Hermes UK Mainland shipments
- DPD UK Mainland shipments
When creating returns, you can choose to return the entire order or select items within the order. This allows you a more dynamic way of reporting what is returned and why.
This short video illustrates the return process. See below for step-by-step instructions.
Please check out the ShipStation blog for more information on how having a solid returns strategy helps your business.
Create a Return Label
There are two ways to get to the Returns screen in ShipStation:
- Click Create Return for the order in the Shipments Toolbar
- Click the Returns tab in the Order Details screen.
Create Return Button, Shipments Toolbar:
Order Details Return tab:
Once in the Returns tab:
Click Create a Return to create a new return label.
Select all of the Return Order Items that will be included in the return shipment.
Select a reason for the item needing to be returned in the Return Reason drop-down.
Now, adjust the Return Shipping Info for the return order. (Click Show More to see the full list of shipping options.)
If you would like to keep an internal note of this return shipment, enter it into the Return Notes field.
Finally, choose if you want to Download label now or Email label as attachment to the recipient (to send the label to multiple emails, separate the emails with a comma).
Click Authorize & Email or Authorize & Download (depending on the Send as: option selected) and you'll be set!
Mark the Shipment Returned
When the returned shipment arrives:
Go back to the Shipments tab.
Click Returns > Outstanding from the left sidebar.
Find the return shipment in the list and click Mark as Received On to select a date.
You can also void unused return labels here.