To void a shipping label, go to the Shipments tab and select Shipments in the sidebar.
Search for the shipment you want to void. Note: the most recent shipments will be at the top of the list.
Select the shipment to void and then click the Void Shipments button.
Click the Next button to request the refund. After doing so, our system will update you on whether or not the void and refund request was successful.
Once you click Next the refund request will be submitted, and you will see a status message on whether it was accepted or denied. If the refund was successful, the shipments will be voided and the order will be returned to the Awaiting Shipment status in the Orders tab.
UPS and FedEx labels
Since both UPS and FedEx are post-billed accounts, you won't be charged for shipping labels that are not used and scanned by those carriers. Voiding a shipment that uses one of those two services may not be necessary, though you may still wish to void the shipment since it will move the order back to the Awaiting Shipment status.
Order Status on the Selling Channel
You will need to manually update the order on your selling channel if you void an order and want it to appear as something other than Shipped/Completed (or whatever your particular selling channel's status happens to be). If you re-ship that order, you may also need to update your selling channel manually with the new tracking information as most selling channels do not allow overriding tracking information via their API.
To confirm label voids, inquire about the status of refunds, or ask questions about your postage billing history, please contact your carrier directly.