This FAQ includes questions about using various shipping options within ShipStation. Keep in mind, different carriers support different types of shipping options. Some of these options are supported within ShipStation and some of them are not.
Frequently Asked Questions
What do the confirmation options mean?
The Confirm drop-down menu options display the available delivery and signature options available for the carrier and service type you have selected from the Service drop-down menu. Not all confirmation types are available for all carriers, and some carriers may charge a fee for certain types of delivery confirmation or signature options. For details on what each confirmation type means for a specific carrier, please reach out to the carrier directly.
How can I stop, redirect, or intercept an order after it is shipped?
Once a shipment has been picked up by the carrier, any change you wish to make to the shipment must be done directly with the carrier. There are no options within ShipStation to modify the shipment in any way. If you need to stop, redirect, or intercept a shipment, you will need to reach out to directly to the carrier. Fees may apply for any changes made to a shipment that is already in transit to its destination.
Can I ship hazardous materials using ShipStation?
Currently, ShipStation's carrier integrations do not support ORM-D or HazMat label requirements or additional forms.
While you can use ShipStation's Label Messages (in Settings > Printing > Printing Setup > Document Options) to add "ORM-D" to a label, this is not an officially supported way to label hazardous materials.
Please check with your carrier on the necessary specifics for shipping any materials that require special labeling. These shipments may need additional forms or labels that must be created outside of ShipStation.
How can I ship using the recipient's postage provider account number?
ShipStation does provide the option to bill charges to a third party postage provider account instead of to the accounts you have added to your Carriers & Fulfillment settings. To do this, follow the instructions in the article How do I charge a third party carrier account for a shipment?
Keep in mind, in order to bill to a carrier account you must select a service for that carrier first. This means you must also have connected that carrier to your ShipStation account. For example, to bill to a recipient's FedEx account, you must have your own FedEx account connected to ShipStation, then select a FedEx service for that order. Then you can add a third party's FedEx account number to that order before creating its label.
How can I display live rates to my customers during their order checkout?
ShipStation does not currently send rates to your store or selling channel for customers to view during their checkout. ShipStation imports only completed orders, meaning your customers have already selected their shipping method and paid for their order. The rates you see in ShipStation are the rates you, as the shipper, pay directly to the carrier for your shipments.
Most selling channels do provide options for real-time rates through their platform or various third-party plugins. For information on configuring shipping rates for your store's checkout, please contact your selling channel's customer support directly.
Why are the rates available on my store checkout different than the rates I see in ShipStation?
ShipStation does not currently send shipping rates to your selling channels, so the rates you see there are unrelated to ShipStation.
ShipStation shows you the rate you, as the shipper, will pay to ship an order, based on the account connected to ShipStation, once ShipStation has imported that completed order. The rate you see in your selling channel is based on how you have configured rates in your selling channel settings. If you are using a live-rates plugin on your store, the rates you see will vary based on ship-from and ship-to postal codes, order weight, and package dimensions (as well as other special shipping options that may be selected).