This FAQ includes questions about error or alert messages you may come across when using ShipStation, what they mean, and how to resolve them.
Frequently Asked Questions
What do I do if I get an error that says the address field is too long?
Some carriers have a set limit to the number of characters they will print on a label for a given field. For example, UPS Address Line 1 is limited to 30 characters.
If you receive this message:
- Confirm the address is valid
- For addresses, abbreviate where possible
- You can also split the address between line 1 and line 2 (you may need to uncheck the auto correct option so ShipStation doesn't change it back)
- For company names, abbreviate where possible and shorten the name
- For city names, check with your customer or with the carrier to find out if there is an acceptable shortened name
Why am I seeing an alert in the Rate field instead of a rate?
The Rate field in your shipping sidebar or Order Details screen displays the response ShipStation receives from the carrier when we request a rate from them. If your selected shipping parameters are invalid or don't meet the requirements for your selected service, the carrier will not return a rate but will instead return a message indicating that something is wrong. Often the alert will say specifically what the problem relates to. In this case, you must either modify your shipping parameters to meet the service requirements or choose a different service type.
Sometimes if a carrier is having network issues (and depending on the underlying cause) an alert will show in the rate field as well. If you see a consistent alert message in your rate field for all orders using a certain carrier, contact ShipStation support to find out if there are any known system outages occurring.
What does the error message "The requested service is unavailable between the selected locations," mean?
If you see this message in the rate field, it means the service you've chosen is not available between your selected Ship From and Ship To locations. To find out which service is valid between the locations, try selecting a different service from the drop-down menu. For details on what services are supported by your chosen carrier between origin and destination, please reach out directly to the carrier.
Why am I getting the warning message "This order has already been shipped"?
If you have already created a label or marked an order as shipped in ShipStation, this is just a friendly alert to let you know the order has been shipped already! This alert will not prevent you from creating another label. You can create a new label for shipped orders at any time, which is useful if you are shipping a replacement item to one of your customers, or a customer appreciation gift!
Other Knowledge Base Resources
Why is my store getting this error?
A reference for order import errors as seen when clicking the store refresh button.