To file an insurance claim directly through ShipStation, you must have added Shipsurance to the shipment before creating the label.
If you selected Carrier Insurance as the insurance provider, you will need to file claims directly through the carrier specific insurance portals, which are linked below.
ShipSurance is currently only available for shipments originating the United States and Canada. ShipSurance is not available for UK-based shippers.
If you purchased insurance through the carrier itself by selecting Carrier Insurance from the Insurance drop-down, you can find links to start those claims processes below:
DHL Express includes standard liability protection for their international packages even without purchasing additional insurance. For instructions on filing a claim on a DHL Express package, please see the article How do I file a claim with DHL Express?