If you selected Carrier Insurance as the insurance provider, you will need to file claims directly through the carrier specific insurance portals, which are linked below.
If you purchased insurance through the carrier itself by selecting Carrier Insurance from the Insurance drop-down, you can find links to start those claims processes below:
Hermes through ShipStation Carrier Services
Carrier insurance is not currently available for parcels shipped via Hermes with ShipStation Carrier Services.
DHL Express includes standard liability protection for their international packages even without purchasing additional insurance. For instructions on filing a claim on a DHL Express package, please see the article How do I file a claim with DHL Express?