Once you create a label in ShipStation, ShipStation creates a shipment record that includes a clickable link for that shipment's tracking information.
Some of the carriers we integrate with will also transmit tracking events back to ShipStation so you can track shipments’ progress within ShipStation. These tracking events are integral in features like The Branded Tracking Page and delayed notifications.
Watch the following video for a demo of the tracking process in ShipStation:
Tracked Services for the following carriers support tracking in ShipStation:
- DHL Express
Once the label has been created, you can check the statuses by clicking on the Shipments tab.
In the Shipments grid, locate the Tracking # column.
To get the most up to date tracking information, click Track Shipments.
Track Shipments will request the latest tracking information from the carriers, similar to how the order refresh button pulls in the most recent order info
Initially, Delivery Status Unknown (the question mark icon) will appear. This is returned prior to the label data being electronically submitted back to the carrier. It is also what displays for carriers that don't transmit tracking events to ShipStation.
In Transit may appear prior to the shipment leaving your warehouse, as it will appear once the carrier becomes aware of the shipment. The shipment will stay in this status until delivery is confirmed.
Some common examples of In Transit events are:
The billing information for the shipment is received by the carrier:
The shipment will stay in this status until it reaches a status similar to this one below:
Delivered is the status that the shipment will remain in once the shipment is dropped off by the carrier.
Delivery Exception appears if the shipment fails to reach its final destination due to issues such as rerouting back to the sender, an obstructed mailbox, the recipient refusing the package, or failed delivery attempts.
Delivery Exceptions will appear as an exclamation mark (!) beside the tracking number:
Voided is the status a shipment will be in once the carrier acknowledges that you have submitted a Void Shipment(s) request.
When in this status, the tracking icon will display the following:
Carrier & Service Combinations That Send Automatic Tracking Updates
Below are the most commonly-used services that send us tracking events.
FedEx 1Day® Freight
Carrier & Service Combinations That Don't Send Automatic Tracking Updates
Currently, Royal Mail and Hermes do not send tracking updates to ShipStation.