Within ShipStation, you can create a return label for an entire shipment or for select items within the order. This allows you a more dynamic way of reporting what is returned and why.
This short video illustrates the return process. See below for step-by-step instructions.
Creating a Return Label
Once an order has been shipped, you can either click Create Return for the order in the Shipments Toolbar, or click the Returns tab in the Order Details screen.
Order Details Return tab:
Create Return Button in Shipments Toolbar:
Now that you are in the Returns tab, click Create a Return to create a new return label.
Now, select all of the Return Order Items that will be included in the return shipment. You also have the option to select a reason for the item needing to be returned in the Return Reason dropdown.
Now, you can adjust the Return Shipping Info for the return order. (Click Show More to see the full list of shipping options.)
If you would like to keep an internal note of this return shipment, enter it into the Return Notes field.
Finally, choose if you want to Download label now, or Email label as attachment to the recipient (You may send the label to multiple emails if you separate the emails with a comma).
Once everything is set up, click Authorize & Email or Authorize & Download (depending on the Send as: option selected) and you'll be set!
When the return arrives, go back to the Shipments tab, then click on the Returns and Outstanding from the left sidebar. Find the return shipment in the list and click Mark as Received On to select a date. You can also void unused return labels here.