As of August 1st, 2017, the USPS will implement a new Automated Package Verification system (APV for short). APV will greatly change how the USPS delivers domestic packages. Any domestic package shipped using USPS, or a USPS postage provider will be impacted.
Note: This excludes letters, large envelopes, certified mail, and any/all international shipments.
How does APV change shipping?
New USPS processing facilities equipment checks your packages for correct specifications, including:
- Mail Class
- Origin ZIP Code
- Destination ZIP Code
- Postage Paid
In the past, improperly-applied specifications would result in a shipment being returned, and in some cases, delivery charges would be tacked on for the recipient to pay.
Now, the USPS will deliver the package but will issue cost adjustments back to your postal account balance. These adjustments apply to both overcharged and undercharged shipments, making for a much more seamless shipping process with the USPS. The goal here is to make sure that all shipments are delivered on time.
Can I dispute an APV adjustment?
Absolutely! Keep in mind, this won't be done through ShipStation, nor will it be done through USPS postage provider. As with a claim for a missing/damaged package, you will need to take this up directly with USPS.
They have a direct email for disputes: VerifyPostageHelp@usps.gov
When emailing the Verify Postage Help department, include the following info:
- The package's Tracking Number
- Adjustment ID
- The reason for disputing the adjustment (be as detailed as possible!)
To get the Adjustment ID for Stamps.com shipments, you will need to log in directly to your Stamps.com account and follow the steps outlined here.
To get the Adjustment ID for other USPS postage provider, please contact the postage provider directly for information on gathering Adjustment IDs.
If the USPS requests more info, they'll reach out via email. Once a decision is made on the status of your dispute, they'll reach out to you via a forwarded email.
For more info on APV, head here!