If you wish to dispute a return/refund request placed by one of your Jet.com customers, Jet.com requires you to approve/dispute/refund the customer-initiated return within 48 hours, otherwise, Jet.com will automatically approve the return.
Remember, the seller doesn't deal with returns directly. Jet.com support handles claims from customers.
During an import from Jet.com to ShipStation, ShipStation checks for Returns that have been created for your orders and ShipStation import them into to the Outstanding status on the Returns page in ShipStation.
ShipStation will generate an alert when a Jet.com Return has either Imported or Updated (for example, from the Outstanding status to the Received Status).
To view the return details, go to Shipments > Returns and select the RMA # to open the Jet Return Details.
The Return Details include the Item and QTY returned, the reason buyer created the return, the Refund value of the items included in the return, and the cost of the return label provided to the buyer by Jet.
To approve the refund and cover the cost of the return label, click Complete Refund.
To adjust the Refund Amount so you can submit a partial refund, click Edit next to the Refund Amount, or set it to $0.00 to deny the refund for the item.
You will then be prompted to provide a reason for this adjustment.
To dispute this label charge with Jet.com, click Dispute next to the 'You Will Pay Jet' Return Label Cost.
You will then be prompted to provide a reason for disputing this charge.