Jet.com sellers are obligated to acknowledge a return that is created by the buyer. (Remember, the seller doesn't deal with returns directly. Jet.com support handles claims from customers.)
During an import from Jet.com to ShipStation, ShipStation will check for Returns that have been created for your orders and Jet will import them into ShipStation to the Outstanding status on the Returns page in ShipStation.
ShipStation will generate an alert that a Jet.com Return has either Imported or Updated (from the Outstanding status to the Received Status).
To view the return details, navigate to the Shipments Page > Returns Tab > and select the RMA # to open the Jet Return Details.
The Return Details will include the Item and QTY returned, the reason provided by the buyer for the return and the Refund value.
Select 'No, Contact Jet' to dispute the Refund with Jet.com. You will want to contact Jet Partner support at firstname.lastname@example.org to follow up on the dispute.
Select 'Yes & Submit' to approve the refund and complete the return.