If you wish to dispute a return/refund placed by one of your Jet.com customers, Jet.com requires you to approve/dispute/refund the customer-initiated return within 48 hours, otherwise Jet.com will then approve the return. (Remember, the seller doesn't deal with returns directly. Jet.com support handles claims from customers.)
During an import from Jet.com to ShipStation, ShipStation checks for Returns that have been created for your orders and Jet will import them into ShipStation to the Outstanding status on the Returns page in ShipStation.
ShipStation will generate an alert that a Jet.com Return has either Imported or Updated (from the Outstanding status to the Received Status).
To view the return details, navigate to the Shipments Page > Returns Tab > and select the RMA # to open the Jet Return Details.
The Return Details will include the Item and QTY returned, the reason buyer created the return, the Refund value of the items included in the return and the cost of the return label provided to the buyer by Jet.
To approve the refund and cover the cost of the return label, select Complete Refund.
Select Edit next to the Refund Amount to adjust the Refund Amount to submit a partial refund, or set to $0.00 to deny the refund for the order item. You will be prompted to provide a reason for this adjustment.
Select Dispute next to the 'You Will Pay Jet' Return Label Cost to dispute this label charge with Jet.com. You will be prompted to provide a reason for disputing this charge.
Select Complete Refund to acknowledge the refund and submit to Jet.com.