ShipStation's Legacy interface, also known as ShipStation Classic and ShipStation v.1, has been officially retired as an active ShipStation platform. This means all users that were still logging into the legacy version are now being redirected to the new ShipStation user interface.
ShipStation’s current user interface launched in July of 2014 (more than 3 years ago). Over the last year, less than 1% of users use the legacy interface, which lacks functionality, access to key new features, and the performance enhancements of the current ShipStation user interface.
Not only are all legacy features available in the new interface, we are currently in the process of launching important changes that are incompatible with the legacy version. Consequently, all users are required to transition to the current interface. 99% of users exclusively use the current ShipStation UI and have given us significant feedback that we’ve used to optimize the experience. These users benefit from advanced features like Branded Tracking Pages, Branded Returns Portals, and improved Inventory Management.
If you have questions during your transition to the current version of ShipStation, or need any assistance understanding how to perform a function in the new interface, we’re here to help!
Please contact our support team through our new and improved help center! Just scroll to the bottom of this page and click Contact Us. You'll be provided the options to Create a Ticket or Chat, depending on your subscription level. If you are not already logged in, you will be prompted to do so.
Thanks for your understanding! And welcome to the next level of Shipping Nirvana!