Before connecting your Royal Mail account to ShipStation, you MUST have an Online Business Account (OBA) with Royal Mail. Non-OBA accounts are not currently eligible to connect to ShipStation. If you are interested in signing up for an OAB account, go here.
With your Online Business Account, you're ready to connect Royal Mail account to ShipStation.
Go to your Account Settings (the gear icon in the upper right).
Next, select Shipping and then Carriers & Fulfillment from the sidebar on the left.
Now, click Add a Provider Account and click Royal Mail from the popup.
Enter the required fields in the registration modal that appears.
*Note: The email address for your Online Business Account must be entered into the OBA Email field. The contact email address in the Email Address field is just your preferred point of contact. It can be the same email address or it can be a different one.
When you finish, click Connect.
Royal Mail can take up to 5 to 7 business days to approve connecting your account to ShipStation. Once approved, ShipStation will email you a notification to let you know you can start shipping!
For information on using Royal Mail within ShipStation, read this article.
In the event that Royal Mail rejects the information you've provided on your registration form, ShipStation will alert you via email that there are corrections that need to be made.
These areas could include:
- Shipping Address
- OBA Email
- Royal Mail Account Number
Once we email you, simply return to the Carrier Settings (Settings ->Shipping->Carriers & Fulfillment -> Royal Mail -> Edit) click Resubmit Registration.
The registration modal will appear again, re-enter your account information and click Connect. Once approved, we'll reach back out to you!