ShipStation uses the Stamps.com database to determine if a recipient's Ship To address is either Residential or Commercial as part of its address verification process.
In the Order grid, the icons next to the Recipient Name indicate which is which...
You can use this criteria in an Automation Rule to trigger actions like setting a shipping service and package type, or sending an email so your shipping manager can review the order before shipping.
Here is an example of a rule set to use the Residential / Commercial criteria, apply a FedEx Home Delivery service and send an email to the store's email address (as setup in the store's Branding tab) using a custom email template created for that purpose:
A few things to note about the Stamps.com address verification process that determines the address type:
- This determination is based on the Stamps.com database and may not match what other carriers, like FedEx or UPS, determine is a commercial or residential address.
- FedEx and UPS can determine the address type based on the address sent to them when getting a rate or creating a label, or the delivery driver can make the determination at the time of delivery.
- The rate returned by FedEx will not include the Residential surcharge unless the Service type is set to FedEx Home Delivery.
- Any rate differences you see between ShipStation and your FedEx or UPS invoices may be related to the carrier adding a residential delivery charge after delivering the package.