Most search results that occur within ShipStation are for recent orders. Typically, they're within the past 7 days. Because of this, and to avoid returning older orders that typically aren't being searched for, ShipStation defaults our Quicksearch to a window of 6 months. Similarly, our advanced search option goes back 3 months by default.
This setting is customizable! If you find yourself needing to retrieve records older than this, simply adjust the date range in one of two places.
The first option is for the Search Orders field (Quicksearch). This option will look for orders up to about 6 months.
If you want to set the date range back further for orders being searched, simply locate the Order Date drop-down from the Filter bar above the Order Grid and adjust the desired date range.
Click Apply and the Quicksearch results will include any results!
When searching for a specific set of orders using the Advanced Search options, the date range used is the last 3 months. However, you can adjust this date range to be wider or narrower than that. Click Advanced Search and adjust the date range on the Order Date field as desired.
Click Search to retrieve your results.