This FAQ includes questions about using various shipping options within ShipStation. Keep in mind, different carriers support different types of shipping options. Some of these options are supported within ShipStation and some of them are not.
Frequently Asked Questions
What do the confirmation options mean?
The Confirm drop-down menu options display the available delivery and signature options available for the carrier and service type you have selected from the Service drop-down menu. Not all confirmation types are available for all carriers, and some carriers may charge a fee for certain types of delivery confirmation or signature options. For details on what each confirmation type means for a specific carrier, please reach out to the carrier directly.
Can I ship to PO Boxes?
You can ship to PO Box addresses in ShipStation when using USPS services. Most other carriers do not deliver to PO Boxes. However, UPS Surepost and FedEx Smartpost services do support PO Box delivery, since USPS carries the package to its final destination.
Note: FedEx services will not allow ShipStation to generate a label with a PO Box, so you will see an alert in the Rate field. UPS, on the other hand, does not return an alert and will allow you to create the label even though they will not deliver to the PO Box. In this case, ShipStation will alert you that you are attempting to ship to a PO Box in the cost summary screen so you can select a different service before creating a label.
How can I stop, redirect, or intercept an order after it is shipped?
Once a shipment has been picked up by the carrier, any change you wish to make to the shipment must be done directly with the carrier. There are no options within ShipStation to modify the shipment in any way. If you need to stop, redirect, or intercept a shipment, you will need to reach out directly to the carrier. Fees may apply for any changes made to a shipment that is already in transit to its destination.
Can I ship hazardous materials using ShipStation?
Currently, ShipStation's carrier integrations do not support ORM-D or HazMat label requirements or additional forms.
While you can use ShipStation's Label Messages (in Settings > Printing > Printing Setup > Document Options) to add "ORM-D" to a label, this is not an officially supported way to label hazardous materials.
Please check with your carrier on the necessary specifics for shipping any materials that require special labeling. These shipments may need additional forms or labels that must be created outside of ShipStation.
How can I ship using the recipient's postage provider account number?
ShipStation does provide the option to bill charges to a third party postage provider account instead of to the accounts you have added to your Carriers & Fulfillment settings. To do this, follow the instructions in the article How do I charge a third party carrier account for a shipment?
Keep in mind, in order to bill to a carrier account you must select a service for that carrier first. This means you must also have connected that carrier to your ShipStation account. For example, to bill to a recipient's FedEx account, you must have your own FedEx account connected to ShipStation, then select a FedEx service for that order. Then you can add a third party's FedEx account number to that order before creating its label.
How can I display live rates to my customers during their order checkout?
ShipStation does not currently send rates to your store or selling channel for customers to view during their checkout. ShipStation imports only completed orders, meaning your customers have already selected their shipping method and paid for their order. The rates you see in ShipStation are the rates you, as the shipper, pay directly to the carrier for your shipments.
Most selling channels do provide options for real-time rates through their platform or various third-party plugins. For information on configuring shipping rates for your store's checkout, please contact your selling channel's customer support directly.
Why are the rates available on my store checkout different than the rates I see in ShipStation?
ShipStation does not currently send shipping rates to your selling channels, so the rates you see there are unrelated to ShipStation.
ShipStation shows you the rate you, as the shipper, will pay to ship an order, based on the account connected to ShipStation, once ShipStation has imported that completed order. The rate you see in your selling channel is based on how you have configured rates in your selling channel settings. If you are using a live-rates plugin on your store, the rates you see will vary based on ship-from and ship-to postal codes, order weight, and package dimensions (as well as other special shipping options that may be selected).
Can I ship freight with ShipStation?
ShipStation creates labels for parcel shipments and does not support LTL or FTL shipping in any way. ShipStation does partner with uShip, the industry's only LTL marketplace. If you need freight shipping, we highly encourage you to look into what uShip has to offer.
UPS Freight: ShipStation does support creating labels using UPS Ground with freight pricing for shipments over 150lbs. Check out the UPS support site for more information on the requirements for this service.
FedEx Freight: FedEx Freight allows you to ship parcels over 150 lbs.
Express Freight options available in ShipStation are: FedEx 1Day® Freight, FedEx 2Day® Freight, FedEx 3Day® Freight, FedEx First Overnight® Freight, FedEx International Economy® Freight, FedEx International Priority® Freight
For additional information, check out further details from FedEx's support site.
Does ShipStation support USPS Registered Mail?
At this time, Registered Mail is not supported by ShipStation, as it requires verification and authentication from a USPS facility directly. In order to take advantage of USPS Registered Mail, please head to your nearest USPS post office.
Accessory may not be combined with the product
"Accessory may not be combined with the product" is a UPS error that is presented when your shipment contains a feature which your selected UPS service is not compatible with.
Perhaps the most frequent reason for UPS returning this error is selecting "Driver may release package without signature" for the shipment. If this is not selected and you are receiving the error, verify that the options used for the service and package-type are compatible.
For instance, if you are using Mail Innovations, carrier insurance is not an available option since it uses both UPS and USPS to deliver the shipment, causing UPS to return this error message if Carrier Insurance is selected.