ShipStation supports DHL eCommerce domestic and international services differently. For information on how to ship via DHL eCommerce (formerly Global Mail) domestically, see this article.
*If you don't yet have a DHL eCommerce account, fill out this form to get started on opening an account and adding it to ShipStation.
*DHL eCommerce is currently only available to US-based ShipStation accounts.
To add your DHL eCommerce account to ShipStation for international shipments, you'll first need to reach out to your DHL account rep to get the following information:
Add DHL eCommerce as a carrier to ShipStation
Once you get this information from DHL, login ShipStation and head to your Account Settings (the wrench icon in the upper right).
Next, select Shipping and then Carriers & Fulfillment from the sidebar on the left.
On the Carriers & Fulfillments page, click + Add a Provider Account.
Select DHL eCommerce from the Connect a Shipping or Fulfillment Provider screen.
Fill in your DHL account information and select the services you will be using in ShipStation.
Once this is done, click Connect and the account will be connected.
To complete the setup process, generate a sample label for each of the services you plan to use.
Once those labels are generated, submit a manifest back to DHL for these labels. Once this is done, your DHL eCommerce account will be fully-connected and ready to use!
The services you enabled will appear under the Service drop down for your international orders.
Keep in mind that DHL eCommerce doesn't transmit rates via an API, so ShipStation (or similar other third party softwares) will not be able to receive or display rates for DHL International eCommerce shipments.
Here is a list of available DHL International (GlobalMail) services for your reference: