If you are not sure about your account status or would like to apply for a commercial account, please call 1-800-260-7678 for more information. Instructions for adding a Solution for Small Business Account (formerly known as Venture One) can be found here.
Once you confirm you have a commercial account with contract rates, you are ready to add the account. This process will require you to log in to your Canada Post account, so be sure to have your username and password ready.
Connect Canada Post to ShipStation
Click Settings (the wrench icon in the upper right).
Next, select Shipping and then Carriers & Fulfillment from the sidebar on the left.
Click on Add a Provider Account.
Select Canada Post.
Click Connect.
From there, make sure to select the Commercial option.
Click Connect.
You will be prompted to then log into your Canada Post account to continue the setup process.
In your Canada Post Account:
Once you log into Canada Post, you should see a screen that displays the methods of payment:
Select the Pay by Account option and Continue with the setup process.
NOTE: You cannot select credit card as payment method when configuring a Commercial Account.
If you do not see the Pay by Account option, your account is not recognizing commercial rates. If Canada Post confirms that you have a commercial account with contract rates, please see this article on how to add a business profile to your account.
Agree to the Terms and Conditions by clicking Agree and Continue.
Once you've configured your account, click the Edit link to review your account's Payment Method configuration.
Click Confirm.
Congratulations! You can now start shipping with Canada Post through ShipStation!
Additional Information
- At this time, if you are shipping from separate origin countries, such as United States and Canada, you must have a ShipStation account for each country.
- Canada Post requires commercial account holders to submit a shipping manifest to ensure that your carrier accepts your packages and bills you properly. For more information on how to do this in ShipStation, please review the article: How can I print a Canada Post shipping manifest for my Commercial Account?.