To void a shipping label, go to the Shipments tab and select Shipments in the sidebar.
Search for the shipment you want to void. Note: the most recent shipments will be at the top of the list.
Select the shipment to void and then click the Void Shipments button.
Click the Next button to request the refund. After doing so, our system will update you on whether or not the void and refund request was successful.
For USPS labels to qualify for electronic reimbursement:
- The shipment must not have been scanned by USPS.
- The refund must be requested within a certain number of days after generating the label:
- Stamps.com = 28 days
- Express 1 = 10 days
- Endicia = 30 days
Once you click Next the refund request will be submitted, and you will see a status message on whether it was accepted or denied. If the request was successful, the shipments will be voided and the order will be returned to the Awaiting Shipment status in the Orders tab.
For Stamps.com, the refund will be credited to your postage account within three to four weeks of the request.
Note: If you use ShipStation to void a USPS label that has already been scanned, your request will be ignored by USPS and you will NOT receive a refund. Also, the order WILL NOT return to Awaiting Shipment in ShipStation if an error is returned by the carrier. Errors are generally returned by the carrier when the label has passed the void deadline or the shipment was already delivered to its final destination.
UPS and FedEx labels
Since both UPS and FedEx are post-billed accounts, you won't be charged for shipping labels that are not used and scanned by those carriers. Voiding a shipment that uses one of those two services may not be necessary, though you may still wish to void the shipment since it will move the order back to the Awaiting Shipment status.
Order Status on the Selling Channel
You will need to manually update the order on your selling channel if you void an order and want it to appear as something other than Shipped/Completed (or whatever your particular selling channel's status happens to be). If you re-ship that order, you may also need to update your selling channel manually with the new tracking information as most selling channels do not allow overriding tracking information via their API.
If all shipments for an order are voided, the order will return to the Awaiting Shipment status and remain there until further action is taken. ShipStation does not update the marketplace status for orders that have voided shipments, so if you cancel the order on the marketplace, you'll need to cancel the order within ShipStation as well.
To confirm label voids, inquire about the status of refunds, or ask questions about your postage billing history, please contact your carrier directly.