For items that are not ready to ship, the order can be placed on hold. Orders with items on backorder, or selling channels that accept pre-orders, are a good use case for this option.
Moving Orders to the On-Hold Status
- On the Orders grid, Select an order (or multiple orders) to place on hold.
- Click the Hold action button
- Select the date you wish the order to be taken off hold
- Click Confirm in the popup window that appears.
The order will be moved from the Awaiting Shipment status to the On-Hold status. ShipStation will automatically restore the order to the Awaiting Shipment status on the date specified.
Restore Orders from On-Hold to Awaiting Shipment
Should you need to restore the order to Awaiting Shipment before the selected date...
- Go to the On-Hold status view
- Select the order(s)
- Click Restore
ShipStation will move the order(s) back to Awaiting Shipment where you can then create a label.
A few things to note about orders that are On-Hold:
- Reprocessing Automation Rules will not apply the rules to orders in the On-Hold status.
- Orders that import directly into the On-Hold status (supported by a limited number of selling channels) will not have any import rules applied until they move to Awaiting Shipment.
- To change the On-Hold Until date... Restore the order to Awaiting Shipment, then follow the process of putting the order on hold again, this time with the new date.
- To put orders on hold for a set number of days, instead of using the Hold action menu, use the Apply Bulk Actions option from the Other Actions menu and choose Hold the order for... then enter the number of days you wish to hold the order.
- Currently, creating labels for orders in the On-Hold status while Inventory Tracking is enabled prevents a label from being created. To create a label for the order, first Restore it to Awaiting Shipment.
The following video illustrates how to put orders On-Hold in ShipStation.
If the video below doesn't show, you can watch it here.