In order to file an insurance claim with Shipsurance, navigate to the Shipments tab and select Shipments from the sidebar. Then, search for the appropriate order. Once you locate the order, click the Shipsurance link under the Insurance column to submit your claim. If you do not see the Insurance column, make sure the column is added in the drop down in the top right hand corner labeled "Columns".
If Shipsurance requires that you send your customer a form to sign, you may find it at the bottom of this article.
If you purchased insurance through the carrier itself by selecting Carrier Insurance from the Insurance drop down, you can find links to start those claims processes below: