How do I add a new user?

Your ShipStation account has the ability to have more than one user. You can assign usernames, passwords, emails, and user permissions. 

Depending on your plan, you have a set number of included users, but you can also add on additional users should you need more. 

Follow these steps to add a new user:

Head to your Account Settings (the gear icon in the upper right).

Next, select Account and then User Management from the sidebar on the left.

Here, click on the Add a User Account button. (Note: If you're on a Silver or higher plan, sometimes you may need to make a user inactive before creating a new one so that you don't go over your limit. To do this, simply edit an existing user and uncheck the box next to "Active" and click Save.) 

Now, fill in the appropriate information for this user, such as their username, password, e-mail address, and name. Please note that usernames must be unique across all of ShipStation. Now, you also have the ability to setup the specific role and restrictions for the user. You can do this when creating the user, or by hitting Edit for their user later. So, click on the Permissions tab.

Here, you need to click on which level of permissions you want this user to have. You can choose more than one option. The Administration option effectively selects all of them, giving that user full access to the account. 

Now, you can click on the Restrictions tab to restrict what orders and/or shipments that user can see and if they can only use certain computers to login.

Once you're done setting up the user how you like, simply click Save.

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request