To maintain the security of our application and the integrity of your data, we restrict user accounts so that they cannot be concurrently used in more than one location. This means that if you log in on your computer, and someone else uses the same credentials to log in on through another browser, you will be alerted and logged off your session.
We want to make sure that your data is as secure and reliable as possible and to prevent unauthorized use of accounts.
If you need to have multiple users work in ShipStation concurrently, ensure that each one of them has a dedicated username and password. Create new users and adjust their security permissions as needed.
If you are concerned that an unauthorized person may be logging into your account with your username and password, follow these steps:
- Change your password.
- Contact ShipStation support for assistance with tracking down the IP address(es) from which an unauthorized person logged in.