ShipStation can print directly to any thermal or regular desktop printer configured on your printer workstation(s) using ShipStation Connect.
ShipStation Connect is a downloadable program (for Windows and Mac) that runs continuously in the background of your printer workstation. It connects your local USB printer and scale to the ShipStation webapp, which can then share those devices with other users on your ShipStation account.
Printing via ShipStation Connect involves the following processes:
- Connecting and configuring your printer on your printer workstation
- Installing and logging into ShipStation Connect on your printer workstation*
- Selecting the "Print via ShipStation Connect" option when printing a document
*Your "printer workstation" is the computer your printer is physically connected to via USB
Note: ShipStation Connect needs to be installed only on the printer workstation.
For accounts with multiple users:
You'll also need to share the printer(s) so other users can print to them.
In the ShipStation app, make sure you are logged in using the same username and password you used for ShipStation Connect so you can manage the device settings for ShipStation.
Then, go to Settings > Printing > ShipStation Connect, and click the Shared button beside the printer you want to share with other users. Once shared, this printer will be available for other users to print to, no matter what computer they are logged into, or where they are located!
*To access these options, you must be logged in to the ShipStation webapp with the same username and password you used to login to ShipStation Connect on your printer workstation.
(For more information on printing from a workstation to a shared printer on your ShipStation account, check out this article.)
Print from the ShipStation Web app
When you're ready to print a document in ShipStation, a label for example, choose Print via ShipStation Connect from the Print Popup (as shown below) and select the printer you wish to print to from the list:
You can also choose a default method of printing in Settings > Printing > Printing Setup that will save for your current user and browser, and will skip the above popup. If you ever want to override this and print via a different method at any time, you can click and hold the print button to force the popup to appear again.
ShipStation's mobile app is a streamlined version of our web app that allows you to utilize our most essential features on the go! Perhaps you make a sell at a convention and are sending the label to the crew back at the warehouse... get your smartphone out and bring up an order.
Once your label is generated, a printing prompt will appear. Select the option you wish to use:
If you choose ShipStation Connect, select the printer you want to print to, and the ShipStation will send the label there!
(Make sure you've configured ShipStation Connect to print to another workstation so your printers will appear on the list, as shown below.)
Before printing using Connect, you'll need to configure your printer on your printer workstation. Each printer setup is a bit different. For help configuring your specific thermal printer, see the articles below: