If you use Volusion's integration with eBay and have both platforms connected to ShipStation, applicable eBay orders will import through both eBay and Volusion. In order to prevent receiving duplicate orders in ShipStation, you have a couple of options:
- Disconnect your eBay platform from ShipStation to make Volusion the only connection. This option works if you only sell on eBay through your Volusion integration.
- Contact support to add a store setting that prevents eBay orders from importing through Volusion. This adjustment takes up to 1-2 business days.