Introduction: If you include freebies or samples along with your orders, you may not want those items showing up on your e-mails to your customers. Luckily, you can remove those items from your confirmation e-mails with ShipStation.
1. Go to your Account Settings (the wrench icon in the upper right).
2. Select Templates and then Email Templates from the left-hand sidebar.
3. In this menu, you can choose to either create a new email template or edit an existing one. Whichever option you choose, a window will then display with the WYSIWYG (what you see is what you get) editor where you can easily make changes.
Simply change the variable [Item List] to be [Item List HIDEZERO] like you see in the picture below.
4. Remember to Save your template, and that's it!
NOTE: Please read How can I hide $0 products and coupons on my packing slips? if you want to do the same thing to your packing slips.