How do I process an FBA (Fulfillment by Amazon) order?

ShipStation allows you to integrate with Amazon FBA (Fulfillment by Amazon) who picks, packs, and ships any of your orders, while ShipStation then updates the shipping information back to the respective sales platform. If you don't have an Amazon FBA account yet, feel free to learn more about Amazon FBA here.

This article assumes that you have set up the Amazon fulfillment SKU on your products and added FBA as a provider. You can do this by clicking the Account Settings gear in the top right, then selecting Carriers & Fulfillment.


To process an Amazon FBA order, select the order you'd like to fulfill.

In the Shipping section, select the Ship From dropdown and choose "FBA."


Once you select FBA as the Provider, choose your desired Service type. In the future, you can configure service mappings and automation rules to populate an FBA service by default.

Once the provider and service are set, click "Get Rate", then Send Order(s). Please note that if you send the fulfillment with incorrect information or created the fulfillment in error, you have a limited amount of time to cancel the fulfillment. 


ShipStation then sends the order to Amazon FBA to fulfill, and moves it into Pending Fulfillment status.

To view the fulfillment status, head over to the Shipments page, then select the Fulfillments link.


We receive incremental updates from Amazon regarding the order status, however, you can also select one or many orders and click Update Status(es) for the most up to date status. The statuses that are returned will not exactly match what is listed in FBA. Here is a breakdown:

Status in FBA Message Status in ShipStation
Unfulfillable Out of stock or invalid shipping address; order cannot be completed Error
Planning Order has been received Planning
Shipping Order is being packed for shipment Processing
Complete Order has been shipped Shipped

Once the fulfillment updates as Shipped, ShipStation transmits the shipping information back to the original sales platform. If Error is returned from FBA, simply hover over the blue 'Error' in the Status column to read what was returned to ShipStation by Amazon. For more info on FBA's statuses, here is a link to an Amazon help article.

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