Batches are a great way to make your workflow more efficient. For a batch to process successfully, all orders in the batch must have their shipping parameters (weight, shipping service, package type, customs, and other options) configured correctly or you may encounter errors when attempting to create the labels for the batch.
Errors when attempting to process a batch
When you are processing a label batch, you may be presented with an error before or after confirming the service. These errors will vary based on the information in the shipment. This type of error will prevent the indicated orders from processing in the batch and usually, have to do with the order's shipping settings.
To resolve the errors, click on the blue order number and you’ll be taken to the order's Details screen. Once you’ve edited the details to resolve the error, click Close. This will bring you back to the batch and once the errors clear, you’ll be able to process the batch to create the labels.
Our Error Message FAQ page goes over some of the common error messages you may see when attempting to process a batch.
Errors indicated after the batch has finished processing
If you have processed a label batch and it displays the message # label(s) have failed, it means that one or more labels failed to generate for the batch. These types of errors typically relate to other shipping options or issues with your carrier account. For example, an insufficient balance to purchase the postage for the entire batch.
To see more information for the failed orders and correct any problems, click on the # label(s) text. Each failed order will be displayed along with an error message. In most cases, the order number can be clicked on to open the details of the order.
Once the order has been updated to fix any problems, you can click Retry Failed Shipments to attempt to regenerate the failed labels.
You can see which of your batches contain errors at anytime by going to Shipments > Batches. Any batch with an alert or error will display the number under the Errors column. Just click the batch number to view the Label Batch Status window, then you can view the failed order and any other details.