Why is my invoiced amount from UPS/FedEx different than what I was quoted?

After UPS and FedEx deliver a package, changes may be applied to your invoice to make the rates different than what you were originally quoted.

These can include any of the following reasons:

  • The quote was for a commercial address, but the driver determined the destination was a residential address. See more here.
  • The entered order weight differed from weight the driver recorded.
  • You chose "Daily Pickup" as the rate type, but then dropped it off at the Customer Counter.
  • Your selected Ship From Location has incomplete origin information.
  • Your UPS Negotiated Rates were not fully setup in ShipStation.

If UPS/FedEx charges you differently than you were quoted, the reasons for the changes should be listed on your invoice.

Here's a specific example of the difference with commercial address quotes versus residential:

Commercial Quote (FedEx Ground is always calculated as Commercial):

Residential Quote (Use FedEx Home Delivery for residential deliveries):

Here you can see the actual rate breakdown from the base cost of the shipment and the additional residential fee.

Please note that quotes in ShipStation are as accurate to the best of our ability, but discrepancies in the rate selection, weight, size, or any other variable of your shipment may change the final fee assessed by your chosen carrier.

For example, unlike UPS, FedEx does not allow us to determine the address type (residential or commercial) through their API. Our system uses Stamps.com's Address Verification service which is the same address verification system that USPS uses. There are some instances where the service marks an address as commercial, but FedEx recognizes the same address as Residential and tacks on additional fees at delivery.

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