After UPS and FedEx deliver a package, changes may be applied to your invoice that make the rates different than what you were originally quoted.
These can include any of the following reasons:
- The quote was for a commercial address, but the driver determined the destination was a residential address. See more here.
- The entered order weight differed from the weight the driver recorded.
- You chose "Daily Pickup" as the rate type, but then dropped it off at the Customer Counter.
- Your selected Ship From Location has incomplete origin information.
- Your UPS Negotiated Rates were not fully setup in ShipStation.
If UPS/FedEx charges you differently than you were quoted, the reasons for the changes should be listed on your invoice.
Here's a specific example of the difference with commercial address quotes versus residential:
- Commercial Quote (FedEx Ground is always calculated as Commercial)
- Residential Quote (Use FedEx Home Delivery for residential deliveries)
Here you can see the actual rate breakdown from the base cost of the shipment and the additional residential fee.
Quotes in ShipStation are as accurate to the best of our ability at the time rates are requested, but discrepancies in the rate selection, weight, size, or any other variable of your shipment may change the final fee assessed by your chosen carrier.
ShipStation uses the Stamps.com's Address Verification service for domestic shipments, and may not always align with the determination made by a private carrier. There may be instances where an address is marked as commercial, but a private carrier recognizes the same address as Residential and tacks on additional fees at delivery.