Why am I not able to create a DHL Global Mail label for a specific service?

If you're getting the error "Failed to retrieve DHL Sort code: Service Type Code provided as input to the request does not match the USPS Product as determined by DHL GM;. Error encountered (Log ID: 44589)", this means that your DHL account does not have that specific USPS service enabled by your DHL account.

To fix this, you'll need to contact your DHL representative to make sure that the service is enabled. If your DHL rep says that the service is correctly enabled, please open a support case in ShipStation so that we can investigate the issue for you.

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