Where can I find the tracking information for my shipments?

Once you create a label in ShipStation, you can track the shipment to its location right within the app. To do this, first click on the Shipments tab.

Then, find the orders for which you want tracking information, and then click on the Track Shipments button. (You won't even need to click this button for certain carrier and service combinations.)



When en route, a plane icon will display to the left of the tracking number and when hovered over, will display the parcel's current stage of delivery.



You can click on the tracking number to take you to the carrier's page for that shipment. Once the package is delivered, the plane will change into a checkmark.

Carrier & Service Combinations That Send Automatic Tracking Updates

The services below send tracking status updates to ShipStation automatically every few hours. This means that you won't need to click the Track Shipments button unless you want ShipStation to manually pull the latest information, additionally you'll be able to set up Delayed Shipment Notifications based on when the shipment first hits the mailstream, or even customer emails when a "Delivered" status is detected on a shipmentIf a carrier or service is not listed, then you won't be able to delay notifications based on mail stream activity. Also, the Track Shipments button is the only way to pull any available tracking information into ShipStation.
 

Stamps.com (USPS)
USPS First Class Mail with Delivery Confirmation (Package and Thick Envelope with at least Delivery Confirmation)
USPS Parcel Select
USPS Priority Mail
USPS Priority Mail Express


Express 1 (USPS)
USPS Priority Mail
USPS Priority Mail Express

Canada Post
Expedited Parcel
Library Books
Priority
Regular Parcel
Xpresspost
Xpresspost Certified

FedEx
FedEx 1Day® Freight
FedEx 2Day®
FedEx 2Day® A.M.
FedEx 2Day® Freight
FedEx 3Day® Freight
FedEx Express Saver®
FedEx Express Saver® (International)
FedEx First Overnight®
FedEx First Overnight® Freight
FedEx Ground®
FedEx Home Delivery®
FedEx Priority Overnight®
FedEx SmartPost Parcel Select
FedEx SmartPost Parcel Select Lightweight
FedEx SmartPost Presorted Standard
FedEx SmartPost® Bound Printed Matter
FedEx SmartPost® Media
FedEx SmartPost® Returns
FedEx Standard Overnight®

UPS
Economy Mail Innovations (International)
Expedited Mail Innovations
Mail Innovations - First Class
Mail Innovations - Priority Mail
Priority Mail Innovations (International)
UPS 2nd Day Air AM®
UPS 2nd Day Air®
UPS 3 Day Select®
UPS 3 Day Select® (International)
UPS Expedited
UPS Express Early A.M. to the U.S. (International)
UPS Ground
UPS Ground International (International)
UPS Next Day Air Saver®
UPS Next Day Air®
UPS Next Day Air® (International)
UPS Next Day Air® Early AM®
UPS Standard (International)
UPS Standard
UPS Worldwide Expedited® (International)
UPS Worldwide Express Plus® (International)
UPS Worldwide Express® (International)
UPS Worldwide Saver® (International)
UPS Worldwide Saver®
 

 
Carrier & Service Combinations That Don't Send Automatic Tracking Updates

The services below do not send tracking status updates to ShipStation automatically, so the Track Shipments button is the only way to pull any available tracking information into ShipStation.
 

Stamps.com (USPS)
USPS First Class Mail without Delivery Confirmation
USPS First Class Mail Letters or Flat Envelopes
USPS Media Mail

Endicia
All Services

Australia Post
All Services

DHL Global Mail (via Endicia)
All Services

Newgistics
All Services

LoneStar Overnight
All Services

Fulfillment by Amazon
All Services

Shipwire
All Services


 

Note:
It is not possible to update Ontrac or DHL Express tracking statuses. Shipments made with these services will remain in the Recent shipments tab.

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