By default, any applicable taxes and duties are billed to the recipient of an international shipment. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to move toward its destination.
For UPS, FedEx, and DHL Express*, you are able to request that the payor of the shipping charges be contacted for taxes and duties, instead of the recipient. This is helpful if you prefer to absorb these costs so that the recipient isn't faced with additional charges.
To enable this feature, go to the Orders screen and double-click the order number that corresponds to the order you'd like to edit.
When the Order Details pop-up is open, locate the "Other Shipping Options" section, and then check the box next to Bill duties and taxes to payor of shipping charges.
That's it! When you ship this order, the payor (sender) of the shipping charges will be contacted to pay taxes and duties.
In the event that neither the sender nor the recipient is the payor of the shipping charges, this feature combines with the 'Bill to Third Party' feature described here.
*This option is only available for contract accounts through DHL Express. It is not available for DHL Express from ShipStation.