ShipStation Companion is our mobile app designed as a supplement to the web app to keep you connected wherever you ship. It’s available now, at no extra cost, through the Apple App Store (iOS 7.0 and up) and Google Play (4.0.3 and up).
On ShipStation Mobile, you can:
- Create & print shipping labels
- Get alerts of new orders
- See all of your orders quickly and get quick updates on their status
- Add tags & notes to orders
- Cancel & put orders on hold
- Edit & verify shipping addresses
- View & track shipments
- Resend confirmation Emails
- See insights into the analytics of operations & sales
- Generate the barcode for your USPS EOD SCAN Forms
- Search order numbers and SKUs via barcodes.
Navigating the Mobile App
When you log into the mobile app, you'll see a page similar to the Insights page you see in the ShipStation Web App. On the top left, you'll see three lines - tap on these and you'll get the navigation for the app.
Stores - Here, you can refresh all of your stores and get new orders into ShipStation from your selling channels. Tap on Stores, you'll see a list of all of your stores. You can see when your stores were last updated. Tap each store individually to update or, if you'd like to update all of your stores at once, you can just swipe down on this page.
Insights - This is similar to the Insights page on ShipStation. You can change the date range you'd like to see the data for at the top, view an overview, operations data, or sales data.
Orders - Here, you can create labels and take care of many of the things needed to manage your orders. You can: add notes or tags to orders for your team, print documents (packing slips, order summaries, and pick lists!), cancel orders, put orders on hold, edit addresses, or even send your customer an email.
Shipments - From Shipments, you can get all of the information you need for after the label has been created. You can check the processing statuses for orders so you can see if the customer got their email, your selling channel was notified, reprint shipping labels or documents, copy the tracking number to your clipboard, track directly in the app on the carrier's website, and resend confirmation emails to your customer.
Settings - You can control standard settings for the mobile app: Notifications, Display Options for the Orders page and what you see there, and your printing methods.
Feedback - During this Open Beta, we welcome and review every piece of feedback, so please let us know how you are using this app!
The Orders Page
There are a few additional features on the Orders page. Along the top of the app, you can search using the magnifying glass. You can also select the small down arrow and change the order status you are viewing and see the number of orders in those statuses.
At the top right corner, there are some bulk actions you use to manage your orders. To select more than one order at a time, tap the store logo on the order. This will turn it into a blue checkmark. Select the orders you'd like to work with, and then click the three small dots in the top right-hand corner. This will give you the option to put these orders On Hold, Cancel them, or print documents for these orders.
Along the bottom, you'll see filters that you can use to narrow down what you see on this orders page.
Remember, the mobile app doesn't have all of the features of our web-based app-- it's a companion to the web-based app rather than a replacement for it.