Since ShipStation is a cloud-based app, its performance can be affected by the browser you're using it in. If you find that ShipStation is loading slowly or is not as responsive as usual to where you click, this may be a result of a few different browser-related issues.
There are several browsers to choose from out there, but time and time again, we've found that ShipStation runs most optimally on these two browsers:
If you prefer not to use one of the two browsers listed above, the following browsers have been found to also run ShipStation effectively:
- Regularly Update Your Browser: Browser developers will occasionally release new features that will enhance your experience. The longer you forego updating to these newer versions, however, the more your browsing experience can be negatively impacted. Click on the links below to check for browser updates:
- Disable Popup Blockers: When you're browsing the web, popup blockers can be an effective tool to allow for a safer, distraction-free experience, but keep in mind that any popup you encounter in ShipStation is there natively to help with your workflow. ShipStation won't include any annoying banner ads or intrusive popovers. Various popup blockers can interfere with ShipStation's functionality, causing crucial elements of the interface to not properly load.
- Clear Your Cache & Cookies: Cached files and cookies are time-saving shortcuts when browsing as they store login credentials, save images, and more - thus cutting down on login/load time. However, over time these browser-stored files can become out of date and interfere with a website, particularly one as dynamic and complex as ShipStation.
Common signs that it may be time to clear your cache and cookies include having login issues, trouble with pages fully loading, or unresponsive buttons. Follow the steps below for clearing a browser's cache and cookies.
- Try Incognito/Private Mode: If you are running multiple browser plugins or want to see if it's time to clear your cache and cookies, log into ShipStation from an incognito/private window. Private windows don't store cached files or cookies like a standard browser window, and it won't run any potentially-interfering security plugins. It's even some users' preferred browsing method. Check out these articles for instructions on opening an incognito/private window:
For additional information on different browsers' performance when running ShipStation, check out our blog post about browser performance!