How can I send ShipStation email notifications from my company's email address?

Each store in ShipStation can be setup to optionally send confirmation emails. Furthermore, you may want a unique email address for both Shipment Confirmation and Delivery Confirmation emails sent from ShipStation. We use "Tracking@ShipStation.com" as the default email address. If you'd like to send a branded email address in place, here's how to set that up.

Head to your Account Settings (the gear icon in the upper right).

Next, select Selling Channels and then Store Setup from the sidebar on the left.

Click Edit under the Actions for the desired store on the Stores & Marketplaces page.

Next, click Branding from the store's options at the top of the page.

On this page, enter the desired email address that you would like your Shipment and Delivery Notifications to be sent from. Once you do this, click Verify this email address.

Once you do this, click Send Confirmation Email on the popup that appears. Head to your inbox and click the URL on the email titled "Please Verify Your Email Address". This will set up your emails to be sent from a branded email address for your company!

Please note that some marketplaces (such as Amazon) do not provide encrypted email addresses (rather than actual email addresses) and have policies that preclude ShipStation from sending emails directly to customers.

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