How do I delay my shipment notifications?

It's easy to delay shipment notifications to your customers and selling channels! By default, ShipStation will send shipment notifications the moment you create a shipping label. However, depending on your business process, that might be too early.

Follow the steps below to enable delayed shipment notifications on a store-by-store basis.

Head to your Account Settings (the gear icon in the upper right).

Next, select Selling Channels and then Store Setup from the sidebar on the left.

Click on Edit for a store that needs delayed shipment notifications, then click on the Notifications sub-tab. From there, you'll find options to send email and marketplace shipment notifications (or just marketplace notifications if you don't use ShipStation to send emails) when shipping labels are created (the default), or to allow shipment notifications to trigger when a certain condition is met.

Here's a quick rundown of the available conditions:

  • The "The shipment first hits the mail stream" condition is available for carriers and services that send us mail stream activity. Every few hours, ShipStation should get updated tracking statuses for these carriers and services. When there is activity that indicates the package is actually moving through their system, ShipStation will send a shipment notification to your customers and marketplace.
  • The "At a specific time on the ship date" condition is available for all shipments. When creating shipping labels individually or in a batch, our system allows you to specify a "Scheduled Ship Date." This condition allows ShipStation to wait until a specified time on that scheduled ship date for it to send shipment notifications to your customers and marketplace. Be sure that the time entered here is in US Pacific Standard Time (PST).
  • The "Number of hour(s) elapsed after label creation" condition is available for all shipments. This condition is very similar to the default shipment notification setting, except it adds one or more hours as buffer. Once that buffer time has passed, ShipStation will send Shipment notifications to your customers and marketplace.

If you select multiple conditions, the first condition that is met will trigger the marketplace and customer notification. Keep in mind that delayed notifications won't change the following: the marketplace and customer notification will happen at the same time, some marketplaces don't accept our shipment notifications (e.g. PayPal), and other marketplaces don't allow us to send shipment confirmation emails (e.g. Amazon).

Once you've set your delayed shipment notification settings for your store, don't forget to Save Changes.

Repeat these steps for any other stores you'd like to set up with delayed shipment notifications. Going forward, all of your shipments will respect these settings!

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