What are Product Defaults?

As an eCommerce seller, you probably have preferences on how you ship or handle certain products (maybe even all of your products). ShipStation can help you apply those preferences to orders, as any orders for those products import into ShipStation.

We have a collection of product related features, which we call "Product Defaults," to override or supplement product information sent over by your selling channels. Product Defaults can be as simple as specifying customs declaration information for international orders, or they be used in a more complex way to get more use out of related ShipStation features.

For example, let's say that you sell kitchen supplies and you want to add insurance to orders whenever anyone orders wine glasses. You could set up product defaults on your wine glasses so that they add "Fragile" tags to their orders, and then a separate automation rule that adds insurance whenever the Fragile tag is detected on an order.

No matter which kinds of product defaults you want to set up, first go to the Products tab. Then, find the product that you want to set up.

Double click-on the product record (or single-click on the SKU) and the Product Detail pop-up will display. 



On this first screen, you can choose to override the image URL, or assign a Reporting Category or UPC to the product. You may also choose to assign tags to the orders that have this product. 

In the Shipping tab, select the desired Preset Group from the dropdown that you defined here. You can assign a specific carrier/shipping method, and also confirmation type for an order that contains a single quantity purchase of this product. You can set package dimensions, too. 



Move over to the Customs tab to specify the item-level information that will appear on customs forms. These settings will apply even to multi-quantity and multi-product orders (as will the Warehouse Location and Fulfillment SKU fields from the previous section.)



Finally, the third tab is for Store Aliases. In the image below, you can see that I've created a store alias so if someone orders SKU "nfcldbrw-002" from my Squarespace store, ShipStation will count that as an order for SKU "E5892" instead. They'll essentially report as the same product and will share these product settings, going forward. 



Once you have configured the defaults for this product, make sure that you choose whether to "Apply changes to open orders", and click Save Changes.

*If you see an "Awaiting Shipment" order that hasn't updated properly, simply select that order and pull up the Order Details. Click on the Product Detail link. This link will pull up the Product Detail window again. Here, just click Save Changes to resubmit the product defaults and apply them to the order. 

Now, any orders that come in will have those product defaults assigned to them. Please note that these are designed work in conjunction with filters, tags, and automation rules, so be aware of their priority levels.

To update your product defaults in bulk, you can export your products, edit the CSV, and reimport those products. 

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