If your shipping labels are printing out in the correct format, but the labels themselves are coming out a little too small, or they're so big that portions of the label are getting cut off- don't worry! There are a few things you can try in order to resolve this if you're using a Windows PC! (Mac users, check out this article instead).
- Get Adobe Reader.
ShipStation produces PDF document files by default, so it's best to make sure you have the most up to date version of Adobe's widely used PDF reader so that your workstation can interpret the documents correctly. You get the latest version of Adobe Reader here.
- Run Adobe Reader.
You'll need to agree to Adobe's Terms of Service before their software will be fully functional. Open up any PDF file already on your computer, or start up Adobe Reader as you would any other program on your PC. Either of these steps will trigger Adobe's Terms of Service prompt.
- Use the correct printer drivers.
Drivers are software that allow your computer to communicate with your printers. Your printer should have come with specific drivers for use with your version of Windows. If you don't have those printer drivers handy, a quick internet search will usually help you find them on the printer manufacturer's website. A best practice is to make sure that the correct driver is installed before plugging your printer into your computer for the first time.
- Remove any unused, duplicate, or incorrectly configured printers.
You can increase the chances of your document printing out correctly by eliminating the chance that your print job is using outdated or incorrect settings. When in doubt, you can uninstall a questionable printer from your system by right clicking its icon, and selecting "Remove Printer" from the contextual menu.
If you want to uninstall and reinstall your printer, follow the best practice described in Step 3 above, but plug the printer into a different USB port this time, so that Windows goes through a fresh setup process.
- Check your printer settings.
A printer that is installed to your Windows computer may have multiple places to configure default settings. If you navigate to your installed printers and right click one of them, you'll see two relevant options in the contextual menu: "Printing Preferences" and "Printer Properties." Double check that your "Printing Preferences" are set correctly, and dig deep into any "Advanced" settings that might be accessible through this option. You'll also want to click on "Printer Properties" in the contextual menu to ensure that any settings there are consistent with your "Printing Preferences."
For an example on how to make these adjustments with a DYMO LabelWriter 4XL, check out this support article.
If the steps above don't resolve your issue, please open a support case. Please include your printer model, operating system, your best contact phone number, and a few good times for us to call (We're in Central time)!
You'll also need to download and install TeamViewer for Windows, which can be found here. Be sure to select "Personal Use" and "Basic Installation" when installing. Our hardware specialists will want to share screens with you when they reach out to you by phone.