If your shipping labels are printing out in the correct format, but the labels themselves are coming out a little too small, or they're so big that portions of the label are getting cut off- don't worry! There are a few things you can try on your Mac in order to resolve this! (Windows users, check out this article instead).
- Get Adobe Reader.
ShipStation produces PDF document files by default, so it's best to make sure you have the most up to date version of Adobe's widely used PDF reader so that your workstation can interpret the documents correctly. You get the latest version of Adobe Reader here.
- Run Adobe Reader.
You'll need to agree to Adobe's Terms of Service before their software will be fully functional. Open up any PDF file already on your computer, or open it up via your Mac's Application's folder to trigger the Terms of Service prompt.
- Use the correct printer drivers.
Drivers are software that allow your computer to communicate with your printers. Your Mac should have pre-installed drivers for every printer (The Dymo LabelWriter 4XL thermal is an exception to this, so use the driver and installation process found here.). Make sure you've chosen the correct driver, otherwise, you'll may need to remove it and reinstall your printer.
- Adjust your Printer Settings within CUPS.
A Mac's default print settings are best configured using Apple's CUPS interface. To access this interface and modify settings such as the default media size, please check out this support article.
If the steps above don't resolve your issue, please open a support case. Please include your printer model, operating system, your best contact phone number, and a few good times for us to call (We're in Central time)!
Also, download and install TeamViewer 9 for Mac, which can be found here. Be sure to select "Personal Use" and "Basic Installation" when installing. Our hardware specialists will want to share screens with you when they reach out to you by phone.