Is ShipStation Connect installed and running?
If you're having trouble printing documents using ShipStation Connect, please make sure that ShipStation Connect is both installed AND running on your computer. Also, make sure that it's communicating with ShipStation.
Is ShipStation Connect communicating with ShipStation?
If you've confirmed Connect is installed and running, next check if ShipStation Connect is properly communicating with ShipStation...
1. Log into ShipStation with the same username and password used to register ShipStation Connect.
2. Go to your Account Settings (the wrench icon in the upper right).
3. Select Printing and then ShipStation Connect from the left-hand sidebar.
If you see a list of printers, scales, and/or other connected hardware, that means that ShipStation Connect is communicating with ShipStation and you are logged in to both the app and Connect with the same username.
If you are still unable to print, however, there could be an issue with your connected devices unrelated to ShipStation. Regardless of the reason, our Support Team has specialists that are happy to troubleshoot these hardware issues with you and help you to find a solution! Open a Support Case and check out this support article for a short-term printing method.
But, if your screen looks like the one below:
This means either ShipStation Connect isn't running (see the above steps in this article to get it running again), wasn't installed properly, or you are currently logged in to ShipStation with a username and password different than what you used to login to ShipStation Connect.
IMPORTANT: You will only see your checklist of connected devices here if you are logged into the ShipStation app with the same credentials you used to log into Connect!
Only click the Install ShipStation Connect button if you have confirmed ShipStation Connect is NOT currently installed on your computer.