My shipping labels look grainy, misaligned, and/or mis-sized. How can I troubleshoot?

Resolving label quality issues may be a matter of simply changing a few settings on your printer. The following troubleshooting techniques resolve most shipping label issues:

Mac Printing & Setup Guides:

  1. At times, Mac printers require a DPI adjustment. Contact support and provide your printer information in this case.
  2. If using a Zebra Printer, check out our Mac & PC setup guides.

Printer Preferences:

  1. Check printer preferences and select 4x6 setting for thermal printers.
  2. Remove margin values. 
  3. Disable "Use printer settings" in the Advanced Setup tab.
  4. Increase the darkness in the printer settings.
  5. Change dithering settings. 
  6. Slow down printer speed to increase quality.

If the label issue persists after using these troubleshooting techniques, please report the issue to our support team.

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