What does the error "The quantity specified is greater than the quantity of the product that is available to ship." for my BigCommerce order mean?

If you get the "The quantity specified is greater than the quantity of the product that is available to ship" error message, BigCommerce's servers have denied our shipment notification because that shipment exceeds the available inventory. This happens most often when re-shipping a BigCommerce order (because BigCommerce has already set aside inventory in relation to that order).

If you want to try to clear this error message, you will need to login to your BigCommerce store, and increase the inventory amount for the product(s) you are trying to ship.

Once you've done that, you can click on the red shipping cart icon for the shipment in the Shipments screen and Retry Failed Steps to re-send the information to your BigCommerce store.

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