If you get an error message containing "Can't connect Ecwid API" when setting up your Ecwid store in ShipStation, this may indicate an issue with how your store's server is communicating with Ecwid. The Ecwid-ShipStation-API plugin requires your server to communicate with Ecwid via HTTP/S calls. Your store may have a security setting that is preventing this from happening. To resolve this issue, you should contact your server hosting company so they can change the settings on your server to allow outbound calls via HTTP/S to Ecwid.
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