ShipStation automatically submits your customs forms electronically for UPS* (via Electronic Data Interchange, or EDI), DHL Express (Paperless Trade, or PLT) and FedEx (via Electronic Trade Documents, or ETD).
*UPS users must apply to UPS directly for this service, and once enabled on the UPS side, it will be enabled on the ShipStation side. To apply online, go to the UPS Paperless Invoice Enrollment page and click on the option to enroll in the paperless invoice.
The ETD and PLT features are enabled by default for FedEx and DHL users shipping through ShipStation. Though, be mindful that certain restrictions may apply based on destination.
Electronic form submission then happens when you create the shipments for any orders that 1) require a customs form, and 2) are being sent via either of these carriers.
UPS & FedEx
When you print your UPS labels, there will be EDI printed on them signifying that you've electronically submitted your customs forms.
Likewise, we will print a ETD on your FedEx labels when we've submitted your customs forms electronically. (If this is not here, you will need to print the forms and send them on the package.)
NOTE: If you see INV instead of EDI then that means the customs information will not be transmitted electronically.
If this happens, you will need to print your customs forms from ShipStation to include with the shipment. In this case, it is possible EDI is not enabled on your UPS account. For instructions on printing your UPS customs forms, see the help article Where Can I Find My Customs Forms?
If you wish to have this transmitted electronically, reach out to UPS or FedEx to see what is needed to set this up.
DHL Express also transmits Customs Declarations electronically by default for all connected accounts depending on the destination country (for a list, click here).
If the country being shipped to supports Paperless Trade, then you don't need to print out the customs form.
If paperless Trade is supported for a shipment, the label will look like this with a C-PLT*
*If PLT is not supported, PLT will not be present
You can also see it listed on the archive document that prints out with the label under the Features/Services section.
If the label does not display PLT and the archive document does not list Paperless Trade below the Features/Services section, you will need to print your customs forms. For instructions on printing your DHL Express customs forms, see the help article Where Can I Find My Customs Forms?