Shipping international orders in ShipStation follows the same process as shipping domestic orders. The difference is the type of label that is printed, and if any additional forms are necessary (like customs declarations, commercial invoices, or certificates of origin).
Service providers each have their own required documents, which are created by the carrier and sent back to ShipStation to be printed along with the label.*
*There are a few carriers that are exceptions to this, in which case ShipStation creates the forms based on the carrier specifications.
ShipStation provides all the tools necessary to create customs declarations for orders and print any necessary forms. To find out a carrier's specific international shipping requirements, please contact the carrier directly.
Customs Declarations in ShipStation
ShipStation automatically creates a customs declaration section within the order details for orders that import with an international address. This is where the information printed on the customs forms will come from.
The declarations, by default, automatically populate the information based on the items included in the order.
You can edit how declarations are created in Settings > Shipping > International Settings. See How do I auto-populate customs information for my products? for more details.
Labels and Forms
The labels and forms will be dependent on your service provider's requirements. For example, USPS uses integrated customs forms with their labels, meaning declarations are printed directly on the label and no additional forms are necessary. Review the article How do I use USPS Integrated Customs forms? for more details.
For other carriers, ShipStation may electronically submit customs forms. Review the following articles for more detailed information on shipping internationally with non-USPS carriers:
- Where can I find my customs forms?
- Where can I find the settings for my customs forms?
- Do my customs forms get transmitted electronically?
Note: Forms that appear in the Forms column in the Shipping tab do not automatically print when printing the labels. If you need to print that form, you will need to do so by clicking on it and printing it separately.
- How can I automatically configure customs settings?
- Can ShipStation automatically sign my customs forms?
- How do I ship to US territories like Puerto Rico or Guam?
- What is a harmonization code?
- How does "Bill duties and taxes to payor of shipping charges" work?
*International shipping from non-US based accounts may have specific limitations, which are outlined in their carrier-specific knowledge base articles.