Orders are not importing from Miva Merchant

Orders in Miva Merchant can only be exported once to an external source. When an order is exported by Miva Merchant and imported into ShipStation, it is flagged as exported in Miva Merchant's backend. And it's possible that orders can be marked as exported during any unsuccessful attempts to connect a Miva Merchant channel to ShipStation. This issue is also extremely common for Miva Merchant orders that existed prior to the ShipStation module being installed on your store. Once flagged, an order will no longer be able to import into ShipStation without manual modification. 

If you had troubles connecting your Miva Merchant channel but have since resolved the issue and you are still not seeing orders import into ShipStation then you may need to check each order's export flag in your Admin panel for Miva Merchant. The following instructions will guide you in finding those export flags and resetting them so orders will import. 

 

Miva Merchant 9 and above:

1. Login to the Miva Merchant 9 Admin Panel.

2. Navigate to the Quicklinks section of the Dashboard and click Order Fulfillment.

3. Under Order Fulfillment Settings click on ShipStation Data.

4. Uncheck the orderIDs of the orders you would like to re-import into ShipStation.

5. Hit Update in the right-hand corner to save.

 

Miva Merchant versions below 9:

1. Login into the Miva Merchant Admin Panel.

2. Under the store URL find Order Fulfillment Settings.

3. Under Order Fulfillment Settings click on ShipStation Data.

4. Uncheck the orderIDs of the orders you would like to re-import into ShipStation.

5. Hit Update in the right-hand corner to save.

 

After successfully updating, those orders will now be available for export/import the next time ShipStation makes an attempt to update the Miva Merchant store. If you are still having problems importing Miva Merchant orders, please place a ticket in with our support team so that an agent can ensure the proper steps were followed to allow the orders to re-import.

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