How do I fulfill my orders using DCL?

The DCL ShipStation connector allows you to integrate ShipStation to DCL through the API. Once you’ve connected ShipStation to your DCL account, DCL will be able to fulfill your orders automatically. Then, DCL will send the shipment information to its respective Selling Channel through ShipStation. 

You can view DCL internal setup instructions here

  1. Connect to DCL
  2. Configure your ShipStation Connector
  3. Order Processing Workflow
  4. Contact Information

Connect to DCL

To connect your ShipStation account to your DCL account, you will first need to locate your ShipStation API keys. You can find your API Key & Secret by going to Account Settings, then click API Settings. You should see your API Key & Secret. Please note that you may need to click Generate API Keys if you’ve never used them before.

Next, click the Setup Your Warehouse button at the top of the DCL configuration page here.

Copy/Paste the API Key & Secret from ShipStation into the corresponding fields on the DCL setup page.

Press the Next button to allow DCL to connect to your ShipStation account and click Select a Warehouse to view the Ship From Locations you have set up within ShipStation. (Please see here if you need help configuring a Ship From Location.)

From the list, select the Ship From Location (warehouse) you need to link to a DCL eFactory account (listed in the group LINK TO DCL).

Once you’ve selected a Ship From Location to link to DCL, enter your DCL eFactory credentials to authenticate the connection and click Link to eFactory

NOTE: If you need to Unlink a Ship From Location from a DCL account, select the Ship From Location and press the Unlink from eFactory button. 


Configure your ShipStation Connector

Press the Login button on the top of this page.

You will be asked to enter your DCL eFactory credentials.


If you have linked only a single Ship From Location, you will be redirected to the connector page called Warehouse Preferences. If you have linked multiple Ship From Locations, you need to select the Ship From Location you want to configure. Then, click Next to continue. 

NOTE: On the Warehouse Preferences page you have the option to update the settings only to the selected Ship From Location or to apply the settings to all of your connected Ship From Locations linked to the same DCL account.


General Settings


Enable DCL background processes to acknowledge and fulfill orders.


DCL will only acknowledge orders but not fulfill unless requested.


DCL will collect all the prices for the order.


ShipStation will email ship notification to customers upon DCL fulfillment.


DCL will process orders with selected status.


Optional. DCL will import orders with the selected tag only.


Optional. DCL will add the selected tag upon order acknowledgment.


DCL will import orders only on these selected days.


DCL will import orders only in this range of time. Make sure the time range is at least 30 minute wide.


Time allowed for customer changes before order is transferred to DCL.


Mapping Shipping Methods

Shipping methods defined and enabled in ShipStation need to be mapped to the DCL shipping methods. Select the tab "Shipping methods" to review and define additional mappings.


Order Processing Workflow


Orders in ShipStation are usually created within a connected sales channel. Once a customer places an order in your ecommerce store, ShipStation will assign a Ship From Location. Your default Ship From Location will be applied to all incoming orders unless otherwise applied by an automation rule. If you have linked that location to a DCL eFactory account, the order information is automatically imported into DCL.


Once we import the order into our system, you can see it through the eFactory portal. If you have specified an acknowledge tag in the connector settings, you will see the acknowledge tag in ShipStation Orders grid.


Once a shipment is created in DCL, that shipping information will be synced back with the ecommerce store through ShipStation, which will trigger a tracking email to the customer (if the option is checked in the connector settings). 
On your ShipStation portal, the order will be marked as "Shipped" with carrier, tracking number and shipped quantity information.


Contact Information

Your DCL Account Manager will help you with onboarding if you have any issues. Please reach out to them directly for assistance configuring your DCL account. 

For more information about DCL or to sign up, use the contact information below.

Victoria Maddux (Vice President of Sales)
Phone: (510) 651-5100 ext 273 
Address: 48641 Milmont Dr, Fremont, CA 94538 

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