How do I get started with ShipStation? (U.S. & Canada)

Hey there! Getting started with ShipStation is easy-- we'll get you from zero to ship in no time.

Quick Setup

These instructions will have you shipping right away: 

That's all you need to make a label, but there are plenty more features to try out. For recommendations, check out this support article.

 

Shipping Orders

These steps represent day-to-day workflow for most of our users:

Getting Help

When you need help, we've got you covered:

  • In-App Help
    The Support Resources icon (the 'encircled question mark' icon in the top right) provides access to page-relevant support articles, our support center, and our LiveChat feature, available from 8 am CST to 8 pm CST for Silver-level plans and above.
  • Our Support Center
    Get to our Support Center using the in-app menu or via help.shipstation.com. All of our knowledge base articles (KBs) are easily browsable and searchable here-- try searching our KB for keywords like "USPS" or "pick list." It also has links to our blog, customer forums, videos, webinars, and product feedback forums.
  • Reaching Out
    Your Account Manager is a great resource to help you set up, and their email address and phone number were forwarded to you when you signed up for a ShipStation account. But if something's not working right, get an example ready (screenshots never hurt) and contact our Support Team via support case or LiveChat.

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