Hey there! Getting started with ShipStation is easy-- we'll get you from zero to ship in no time.
These instructions will have you shipping right away:
- Set up Your Stores, Carriers, and Printing Format
Add a selling channel, connect a carrier or fulfillment provider, and choose a print format for either 4" x 6" thermal labels or 8.5"x11" sheets. These are easy to set up from a new account's Welcome tab or in your Account Settings (the gear icon in the top right).
- Enter Your Ship From Location
Connected carriers need your origin address to return accurate rate quotes and your return address to display on the shipping label. An origin address and return address are saved in a pair called a "Ship From Location".
That's all you need to make a label, but there are plenty more features to try out. For recommendations, check out this support article.
These steps represent day-to-day workflow for most of our users:
- Import Your Orders
Get your latest orders with a manual or automatic store update.
- Track Your Shipments
Track the status of your shipment and fulfillment requests. Check if ShipStation was able to notify the selling channel and the customer with the shipment information. Reprint an extra copy of a label for free if you need it for your reference or if it didn't come out of the printer correctly.
When you need help, we've got you covered:
- In-App Help
The Support Resources icon (the 'encircled question mark' icon in the top right) provides access to page-relevant support articles, and our Help Center, with the chat option available from 8 am CST to 8 pm CST for Silver-level plans and above.
- Our Support Center
Get to our Support Center using the in-app menu or via help.shipstation.com. All of our knowledge base articles (KBs) are easily browsable and searchable here -- try searching our KB for keywords like USPS or pick list. It also has links to our blog, customer forums, videos, webinars, and product feedback forums.
- Reaching Out
Your Account Manager is a great resource to help you set up, and their email address and phone number were forwarded to you when you signed up for a ShipStation account. But if something's not working right, get an example ready (screenshots never hurt) and contact our Support Team via support case or Chat.